Active@ Hard Disk Monitor

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Knowledge Base

General Sales & Customer Support Questions

  1. How can I get an update to the latest version of Active@ Hard Disk Monitor?
  2. What is the difference between an "update" and an "upgrade"?
  3. How do I register my copy of the software?
  4. How do I get an invoice of my purchase?
  5. May I use a purchased copy of the software on a second computer?
  6. I have lost the CD-Key/Serial number for the software, what should I do?
  7. Do you charge sales/VAT tax?
  8. I have a sales question. How do I contact you?
  9. What are your phone sales hours?
  10. How are my products shipped?
  11. Do I receive a boxed product, CD and/or printed manuals?
  12. How much is shipping?
  13. What kind of payment methods do you accept?
  14. We would like to place a Purchase Order? Is this possible?
  15. How long does it take to get my product?
  16. Where do I get technical support for my product after purchase?

Technical Questions

  1. Does Disk Monitor slow down the machine it runs on?
  2. Why I don't see S.M.A.R.T. attributes for my drive?
  3. Do I need Administrator privileges to run Disk Monitor?
  4. Do I need to open any port if a firewall is running on my machine?
  5. I know that my drive has been working for more than a year, yet Disk Monitor shows only few months. Why is that?
  6. At the first start Disk Monitor shows incorrect device work time.
  7. There are several computers in my network. Administrator module is set to monitor one of the disks, however after I reboot the system the module reports that connection is failed.
  8. Can I find out about the state of my disk without an administrator's module?
  9. I have an internal network. Can I monitor computers in this network from outside?
  10. What is the difference between Health, Health/Performance, Performance and Information attributes?